Redemption Code Troubleshooting: Why Your Code Might Not Work

When a code returns 'invalid code,' 'redemption failed,' or just silently does nothing, work down this checklist. Most failures resolve within the first three checks.

1. Typo or case mismatch. Even a single character wrong returns invalid. Copy-paste rather than type. Beware of trailing spaces from sloppy copy.

2. Wrong server region. The redemption form asks for America / Europe / Asia / TW-HK-MO. Picking the wrong one for your account silently rejects the code, often with the same 'invalid' message you'd get for a typo. Double-check your in-game profile for the correct server.

3. Already redeemed. Each code is one-shot per account. If you've claimed it before, the second attempt returns the same generic error.

4. Account level too low. Most games gate redemption behind a level threshold (AR 10 for Genshin, Trailblaze Level 10 for HSR, Inter-Knot Level 8 for ZZZ, Union Level 22 for WuWa). New accounts cannot redeem anything until they clear the gate.

5. Code expired. The code is correctly spelled and your account is eligible, but the publisher has marked the code inactive in their database. Check the expired section on our codes page for confirmation.

6. Region-locked. Some codes are exclusive to a specific server region (common in Free Fire and Mobile Legends). The error message is generic, but if confirmed-working codes work for others on different servers, region is the likely cause.

7. Redemption cap hit. Some codes have a fixed number of redemptions allowed (common in Mobile Legends and PUBG Mobile partnership codes). The code is technically still active but the slots are gone. Try the next code in the list.

8. New-player only. Some codes only work on accounts created in the last X days. HOLAMLBB is the most famous example. If you have an old account, the code will fail.

9. Guest / unbound account. If your account has not been linked to a Google / Apple / Facebook / publisher account, web redemption fails for many games. Bind first.

10. Wrong redemption page. There are dozens of look-alike domains. Always start from the canonical URL listed on this site, never from a search result or DM.

If you've worked through all ten checks and the code still fails, the most likely explanation is that the publisher pulled the code without telling anyone publicly. This happens occasionally for partnership codes that turn out to have been miscommunicated.

You can file a support ticket with the publisher, but realistically these go nowhere. The pragmatic move is to move on to the next active code on the list.

If the same code fails for multiple people on different accounts at roughly the same time, our scraper will catch it within two hours and move the code to expired. That auto-cleanup is the closest thing to a 'is this code actually dead' indicator that any aggregator can offer.